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Influencing and Consulting

top 5 characteristics of effective facilitators
Communicating, Elicitation, Facilitation, Influencing and Consulting, Watermark Learning

Top 5 Characteristics of Effective Facilitators

As any instructor will tell you, one of the best things about teaching is learning from your students. It happens in some way, big or small, every time you get in front of people who are expecting to hear how to do it “right.” Of course, there is no “right” a lot of the time. In my classes, […]

Business Analysis Advisor
Agile, Business Analysis, Influencing and Consulting, Leadership, Project Management, Watermark Learning

Tyrion the Trusted Advisor: What Game of Thrones Teaches Us about Influencing Without Authority

I have always loved the Game of Thrones TV series. What has fascinated me the most is the treatment of the Trusted Advisor, beautifully portrayed by Peter Dinklage as Tyrion Lannister. Tyrion embodies important ingredients of a trusted advisor who influences decision-makers, as we’ll see below (WARNING: some plot spoilers ahead). To influence without authority,

Influencing with Authority Management
Agile, Business Analysis, Influencing and Consulting, Project Management, Watermark Learning

Influencing with Authority: Management, You Need Influencing Skills, Too!

Influencing skills in today’s work environment are central to getting anything done. Consider what you do day in and day out. How much of your time is spent trying to get someone to think, feel, or do something they aren’t already thinking, feeling, or doing? We often think of the demand for influencing skills as

Show Up Every Day
Influencing and Consulting, Leadership, Watermark Learning

SHOW UP Every Day

Deadlines, changing priorities, and relentless distractions make it challenging to bring our professional best to every task at work. Some days are frustrating, some infuriating. No one feels like they are hitting on all cylinders in terms of creativity and energy 100 percent of the time. But what about those core values that characterize our personal best?

7 Ways to Build Trust for Successful Requirements Elicitation Q&A, Part 2
Business Analysis, Communicating, Elicitation, Facilitation, Influencing and Consulting, Requirements Analysis, Stakeholders, Virtual Teams, Watermark Learning

7 Ways to Build Trust for Successful Requirements Elicitation Q&A, Part 2

Thanks to all of you who attended Watermark Learning’s webinar Seven Ways to Build Trust for Successful Requirements Elicitation. This is Part 2 of a three-part series of questions and answers that were not addressed during the webinar. Question 1: Do you have a specific time limit when conducting requirements workshops? Mine is 1-1/2 hours.

Requirements Writer's Block
BA Training, Business Analysis, Communicating, IIBA, Influencing and Consulting, Requirements, Requirements Analysis

Requirements Writer’s Block

Requirements writer’s block – it happens to all of us at some point.  Writer’s block is a condition where an author loses the ability to produce new work.  Requirements writer’s block may happen for several reasons including: a lack of concentration, a feeling that our work is inferior, general feelings of anxiety, lack of inspiration,

7 Ways to Build Trust for Successful Requirements Elicitation Q&A Part 1
Business Analysis, Elicitation, Facilitation, Influencing and Consulting, Requirements Analysis, Stakeholders, Virtual Teams, Watermark Learning

7 Ways to Build Trust for Successful Requirements Elicitation Q&A Part 1

Thanks to all of you who attended Watermark Learning’s webinar Seven Ways to Build Trust for Successful Requirements Elicitation. Thank you for the outstanding response. I do apologize that we didn’t have time to address all the questions during the session. I know some of you would have liked to hear all the questions and

Conference Call Best Practice – If One is Virtual, All are Virtual
Communicating, Facilitation, Influencing and Consulting, Organizational Change Mgmt., Project Management, Stakeholders, Virtual Teams, Watermark Learning

Conference Call Best Practice – If One is Virtual, All are Virtual

Virtualization.  It’s no longer a question of do you work virtually, but how much of your day is spent working with others with whom you have little or no face time. Frankly, this can appeal to our less-industrious selves.  How often, when we could take the opportunity for face-to-face communications, do we resort to something