Navigating Difficult Conversations

This course provides a framework and techniques to help develop actions when facing difficult conversations. Students will gain confidence in their ability to constructively address stressful situations. They will also assess their own conflict management styles and learn tools and techniques to reframe discussions to yield more productive outcomes.

Objectives

Understand conflict and the sources of difficult conversations.
Identify what each of us brings to difficult interactions with others.
Consider what we can and cannot control in when faced with a difficult conversation.
Take an assessment to identify personal tendencies when managing conflict and learn how to expand approaches to resolving conflict successfully.
Use a framework for engaging in difficult conversations that results in better outcomes for all.

Length and Learning Modes

Live or Virtual Classes; 1 Day; Discounts available for teams and for private offerings.

Format

Virtual Classroom: To help assimilate the tools and techniques learned, there is a mixture of individual and team exercises throughout the course. Students can expect a high-level of participation. Each student will receive a comprehensive student manual with any supporting handouts. This includes 6 months digital access to all training materials.

In-House: If you have 10 or more employees seeking training, we will deliver the course at your facility or in a private virtual session.

Development Units

PDUs: 7 CDUs: 7 CEUs: 0.7

Audience

Anyone who is ever faced with conflict and related difficult conversations.

Outline

Students will be provided a link to take a 15-minute online personal assessment at least 3 days prior to class and they will need to have their results available for class discussion.