Navigating Difficult Conversations

Name: Navigating Difficult Conversations
Price: 795.00 USD
Availability: InStock
Rating: 5 (450 reviews)

price starting at:
$795

course duration:
1 Day

training option:
Live Online

Read Reviews

View Training Options

Oct 1

8:00am-4:00pm CST

Live / Online Classroom

Guaranteed to run

$995 $795

Dec 3

8:00am-4:00pm CST

Live / Online Classroom

Guaranteed to run

$995 $795

CourseID: 360659E

Corporate Workshops

Discounted & flexible training for your team

Learn More

Course Overview

Difficult Conversations Course

Difficult conversations are part of every job — whether it’s giving feedback, setting boundaries, navigating personality differences, or addressing tension before it escalates. This interactive course helps participants build confidence and communication tools to navigate challenging workplace conversations with less stress and stronger outcomes.

Through relatable examples, actionable tools, self-reflection, and real-world practice, participants learn practical, immediately applicable techniques to stay grounded under pressure, communicate clearly, manage emotions effectively, and turn uncomfortable conversations into productive ones. Designed for both emerging professionals and experienced leaders, this course focuses on authentic communication that works in today’s fast-moving, hybrid, and highly collaborative work environments.

This course will earn you 7 PDUs | 7 CDUs

Navigating Difficult Conversations Course Overview

Learning Objectives

Recognize common causes of difficult workplace conversations and challenging interactions.
Identify personal communication habits, triggers, and conversational tendencies under pressure.
Use practical communication techniques to navigate tense or sensitive discussions professionally and effectively.
Practice strategies for feedback, accountability, boundary-setting, and other common difficult workplace conversations.
Apply a practical conversation approach to navigate challenging discussions with greater clarity, adaptability, and effectiveness.

COURSE AGENDA

Build confidence navigating feedback, workplace tension, accountability discussions, and other high-stakes conversations. Practice techniques for staying composed under pressure, handling challenges directly, and creating more productive outcomes in today’s workplace.

Personal Leadership

Interpersonal Communication

Common causes of challenging workplace conversations
Why people avoid difficult conversations
The costs of avoiding difficult conversations

Personal communication habits and conversational tendencies
Managing reactions under pressure
Emotional intelligence and perspective-taking

Preparing with greater awareness
Communicating with clarity and curiosity
Building shared understanding s

Feedback conversations
Accountability, boundaries, managing up, workplace friction, and delivering bad news
Adapting the approach to different workplace situations

Helping others feel heard through listening and questions
Communicating in ways that reduce defensiveness
Creating a personal conversation plan for future difficult conversations

Training Options

Find training that flows with your schedule

We've got your learning needs covered with a variety of options, from virtual classes led by our expert instructors to self-paced courses you can take anytime, or group workshops for your whole team to learn together. It's all about giving you choices that work best for you.

Dedicated Workshops

Have 10+ employees and looking for discounted group training?

Reviews

What Our Students Are Saying

5.0

Watermark worked with us as a true partner, from day one. They took the time to understand our business, our trainees, expectations and our past training experiences. Watermark even scheduled time with our trainees well before the training date, to ensure our trainees were thoroughly prepared for the class.

5.0

This content is excellent and extremely relevant in today's world especially. I am beyond thankful for the ability to attend this course and take the knowledge gained in just two days into my life moving forward.

5.0

The overall training and coaching provided by Watermark was very well done, with excellent training materials and case exercises...We have a high level of confidence in our skills and our process as we move forward with our project.

5.0

The facilitator is a true pro. His instruction was phenomenal. He knows the content, uses it in his own life, and is extremely positive and motivating.

5.0

Interactivity is great. I actually expected a large class, but having it focused on just my own company made me comfortable to open up and get the most of the interactivity. We had fun, and that helped me learn.

5.0

This has been the best course yet! It has helped me with a personal discovery about how I do things and communicate with others, and how I can evolve.

5.0

Very good! Didn't use a lot of jargon. Taught in plain English which means the attendees will be able to apply what they learned anywhere. Great exercises and samples. The atmosphere set up from day one encouraged participation and thinking. Bravo!

5.0

The instructor was excellent! Knowledgeable, personable, and very enthusiastic with good examples that helped to explain the topic. This was an engaging course and it was helpful in my day-to-day life. Thank you for bringing it to us!

5.0

In the past, I have had poor experiences with Virtual Classrooms and I was hesitant to learn this way again. However, this was, without a doubt, the best Facilitated Virtual Classroom I have ever attended.

5.0

The course was AWESOME! The instructor worked very hard to engage everyone...it was wildly different than other experiences I've had, in a positive way!

5.0

Watermark is fantastic! I've never been disappointed with the class or instructors! Very informative and well worth the time! Can't wait until the next class!!

Reviews

What Our Students Are Saying

5.0

The facilitator is a true pro. His instruction was phenomenal. He knows the content, uses it in his own life, and is extremely positive and motivating.

5.0

This has been the best course yet! It has helped me with a personal discovery about how I do things and communicate with others, and how I can evolve.

5.0

The course was AWESOME! The instructor worked very hard to engage everyone...it was wildly different than other experiences I've had, in a positive way!

5.0

Watermark is fantastic! I've never been disappointed with the class or instructors! Very informative and well worth the time! Can't wait until the next class!!

Reviews

What Our Students Are Saying

5.0

The facilitator is a true pro. His instruction was phenomenal. He knows the content, uses it in his own life, and is extremely positive and motivating.

5.0

This has been the best course yet! It has helped me with a personal discovery about how I do things and communicate with others, and how I can evolve.

5.0

The course was AWESOME! The instructor worked very hard to engage everyone...it was wildly different than other experiences I've had, in a positive way!

5.0

Watermark is fantastic! I've never been disappointed with the class or instructors! Very informative and well worth the time! Can't wait until the next class!!

Reviews

What Our Students Are Saying

5.0

The facilitator is a true pro. His instruction was phenomenal. He knows the content, uses it in his own life, and is extremely positive and motivating.

5.0

This has been the best course yet! It has helped me with a personal discovery about how I do things and communicate with others, and how I can evolve.

5.0

The course was AWESOME! The instructor worked very hard to engage everyone...it was wildly different than other experiences I've had, in a positive way!

5.0

Watermark is fantastic! I've never been disappointed with the class or instructors! Very informative and well worth the time! Can't wait until the next class!!

Why Choose Watermark

Trusted Experts in
Business and
Leadership Learning

30+

Years Delivering Training

65+

Facilitated Leadership Courses

4.8/5

Average Instructor Rating

of Fortune 100 Clients