Watermark Learning
Preach What You Practice

Preach What You Practice

 An acquaintance was talking a few days ago about a company function at which a functional group had been brought together for purposes of learning, bonding, and growing as professionals, presumably to benefit themselves and the organization. But when someone asked the CEO a question during the Q and A section of her presentation to …

The Hard Work of Working Virtually

The Hard Work of Working Virtually

While teaching a recent Getting Real Results from Virtual Teams class, a student asked the question, “What does the end game look like?” How virtual will our work world become and what will that look like? The pendulum seems to swing in terms of how virtual organizations want to be.  Yahoo and Best Buy are …

Your Feedback Improves Our Online Tools

Your Feedback Improves Our Online Tools

Based on your feedback, Watermark Learning will be launching a new round of Online Study Exam enhancements June 22. Not only are we pleased to introduce these user-friendly changes, but we want our audience to know that they are a direct result of your feedback. The most important new feature adds controls to let you …

Correcting the Mehrabian Myth – With Words Only

Correcting the Mehrabian Myth – With Words Only

True or false: Only 7% of communication meaning comes from words. If you answered True, you would have a lot of company. Perhaps you would even go on to suggest that 38% of our message is through tone, and 55% is delivered through body language. This is one of those “facts” that has woven its …

Tools Matter - An Update

Tools Matter – An Update

In project management, a good template can be invaluable in helping you organize your thoughts and communicate effectively. Watermark Learning has many templates for project management, as well as business analysis and business process management, all of which can be found on our new website. A resource that may get overlooked for project management templates …

IIBA Certification Registry Now Available

IIBA Certification Registry Now Available

Rich here with a CBAP®/CCBA® registry update. IIBA has introduced a new online credential registry. It is real-time and shows the complete list of CBAP and CCBA credential holders. This is a nice change compared to the older spreadsheet method, which was outdated almost as soon as they published it. By default the list is …

The Real Positives and Negatives of Working Virtually

The Real Positives and Negatives of Working Virtually

Developing our new course, Getting Real Results from Virtual Teams, has me poring through resources and reflecting on my own experiences of working virtually. There are, of course, many types of virtual work environments and circumstances, just as there are many reasons why workers work remotely. There are also many passionate advocates and critics of …

The Under Promise-Over Deliver Trap

The Under Promise-Over Deliver Trap

“We are scheduled to arrive 17 minutes early,” announced the pilot before takeoff on a recent flight. “Excellent,” I said to myself.  Then I got to wondering if it really was. In fact, I wasn’t sure quite what to make of it.  Does that mean we’re going to be early or does it mean we …

7 Ways to Build Trust for Successful Requirements Elicitation Q&A, Part 2

7 Ways to Build Trust for Successful Requirements Elicitation Q&A, Part 2

Thanks to all of you who attended Watermark Learning’s webinar Seven Ways to Build Trust for Successful Requirements Elicitation. This is Part 2 of a three-part series of questions and answers that were not addressed during the webinar. Question 1: Do you have a specific time limit when conducting requirements workshops? Mine is 1-1/2 hours. …

Requirements Writer's Block

Requirements Writer’s Block

Requirements writer’s block – it happens to all of us at some point.  Writer’s block is a condition where an author loses the ability to produce new work.  Requirements writer’s block may happen for several reasons including: a lack of concentration, a feeling that our work is inferior, general feelings of anxiety, lack of inspiration, …