Providing Outstanding Customer Service

price starting at:
$1195
course duration:
2 Days
training option:
Live Online

March 27,28

8:00am-4:00pm CST
Live / Online Classroom
Guaranteed to run
$1,295 $1,195

July 24,25

8:00am-4:00pm CST
Live / Online Classroom
Guaranteed to run
$1,295 $1,195

Dec 4,5

8:00am-4:00pm CST
Live / Online Classroom
Guaranteed to run
$1,295 $1,195
Corporate Workshops

Discounted & flexible training for your team

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Corporate Workshops
Course Overview

Customer Service Course

In today’s competitive marketplace, outstanding customer service is what sets you and your organization apart. It is what brings customers to you, persuades them to select your offering over others, and keeps them coming back. But how do you provide excellent customer service and stand out from the crowd?

This course will earn you 14 PDUs | 14 CDUs

Providing Outstanding Customer Service Course Overview

Learning Objectives

  • Define customer service in relation to both internal and external customers
  • Recognize how your attitude affects customer service
  • Understand your customer's needs
  • Generate repeat business with outstanding customer service
  • Build goodwill through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal effectively with difficult situations

COURSE AGENDA

Customer Service Curriculum

This workshop offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.

Personal Leadership

Interpersonal Communication

  • Recognizing Your Customers
  • Understanding Your Role in Customer Service

  • Leveraging Your First Impression
  • Feeling Positively About Customers
  • Mastering Moods and Emotions

  • Understanding the Customer's Situation
  • Avoiding Assumption and Prejudgment
  • Meeting Basic Needs
  • Seeking to Exceeding Expectations
  • Building Repeat Relationships

  • Achieving Authenticity through Body Language
  • Responding Effectively to Problems
  • Mastering Online Etiquette
  • Seeking Customer Feedback

  • Effectively Addressing Complaints
  • De-escalating Anger
  • Establishing Common Ground
  • Remaining Calm, Respectful and Objective
  • Creating a Memorable Customer Experience

Training Options

Find training that flows with your schedule

We've got your learning needs covered with a variety of options, from virtual classes led by our expert instructors to self-paced courses you can take anytime, or group workshops for your whole team to learn together. It's all about giving you choices that work best for you.

Dedicated Workshops

Dedicated Workshops

Have 10+ employees and looking for discounted group training?

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What Our Students Are Saying

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What Our Students Are Saying

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What Our Students Are Saying

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What Our Students Are Saying

Why Choose Watermark

Trusted Experts in
Business and
Leadership Learning

30+

Years Delivering Training

65+

Facilitated Leadership Courses

4.8/5

Average Instructor Rating

99

of Fortune 100 Clients