Email Etiquette
$495
1 Day
Live Online
Dec 5
Feb 5
May 7
Aug 6
Nov 5
Corporate Workshops
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Learn MoreCourse Overview
Email Etiquette Course
The objective of the course is to give students the information needed to create emails that are written in a succinct, effective, and user-friendly manner. Students will learn how to set up an email subject, salutation, and will then work on how to write a credible email.
This course will earn you 7 PDUs | 7 CDUs
Learning Objectives
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Apply the nuances that go into proper email etiquette
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Understand different types of policies that are associated with email and other forms of written communication
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Learn how and to use specific email features to build a stronger presence in email writing
Course Agenda
Email Etiquette Curriculum
This course is designed for individuals seeking to enhance their digital communication etiquette on a more basic level. Upon completion, participants will emerge with the ability to communicate effectively and professionally via email, thereby contributing to personal and organizational success.
Personal Leadership
Self Development
- E-mail characteristics
- Writing online versus on paper
- Advantages and disadvantages of e-mail
- Cultural significance of e-mail
- Using an e-mail program
- When to use and avoid using e-mail
- Writing an e-mail message using the MAIL acronym
- Company policies
- Avoiding improper e-mail messages
- Ensuring compliance with e-mail policies
- Copyright laws, viruses, and liability
- Avoiding copyright infringement and viruses
- Identifying e-mail liability
- Features of an e-mail program
- Using attachments, priority labels, and signature files
- Discussion on e-mail program options
- Securing e-mail with encryption, digital signatures, and passwords
- Message headers and body
- Including proper greeting and closing
- Structuring an e-mail message effectively
- E-mail recipients and factors influencing e-mail writing
- Anticipating recipient reaction
- Managing e-mail effectively
- Netiquette style and proper tone
- Formatting guidelines, emoticons, and abbreviations
- Achieving message objectives in online communication
- Improving online writing style, language, and punctuation
- Efficient writing habits, constructing sentences and paragraphs
- Editing e-mail messages
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