Email Etiquette

price starting at:
$495
course duration:
1 Day
training option:
Live Online

Feb 5

8:00am-4:00pm CST
Live / Online Classroom
Guaranteed to run
$995 $795

May 7

8:00am-4:00pm CST
Live / Online Classroom
Guaranteed to run
$995 $795

Aug 6

8:00am-4:00pm CST
Live / Online Classroom
Guaranteed to run
$995 $795

Nov 5

8:00am-4:00pm CST
Live / Online Classroom
Guaranteed to run
$995 $795
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Course Overview

Email Etiquette Course

The objective of the course is to give students the information needed to create emails that are written in a succinct, effective, and user-friendly manner. Students will learn how to set up an email subject, salutation, and will then work on how to write a credible email.

This course will earn you 7 PDUs | 7 CDUs

Email Etiquette Course Overview

Learning Objectives

  • Apply the nuances that go into proper email etiquette
  • Understand different types of policies that are associated with email and other forms of written communication
  • Learn how and to use specific email features to build a stronger presence in email writing

Course Agenda

Email Etiquette Curriculum

This course is designed for individuals seeking to enhance their digital communication etiquette on a more basic level. Upon completion, participants will emerge with the ability to communicate effectively and professionally via email, thereby contributing to personal and organizational success.

Personal Leadership

Self Development

  • E-mail characteristics
  • Writing online versus on paper
  • Advantages and disadvantages of e-mail
  • Cultural significance of e-mail
  • Using an e-mail program
  • When to use and avoid using e-mail
  • Writing an e-mail message using the MAIL acronym

  • Company policies
  • Avoiding improper e-mail messages
  • Ensuring compliance with e-mail policies
  • Copyright laws, viruses, and liability
  • Avoiding copyright infringement and viruses
  • Identifying e-mail liability

  • Features of an e-mail program
  • Using attachments, priority labels, and signature files
  • Discussion on e-mail program options
  • Securing e-mail with encryption, digital signatures, and passwords

  • Message headers and body
  • Including proper greeting and closing
  • Structuring an e-mail message effectively

  • E-mail recipients and factors influencing e-mail writing
  • Anticipating recipient reaction
  • Managing e-mail effectively

  • Netiquette style and proper tone
  • Formatting guidelines, emoticons, and abbreviations

  • Achieving message objectives in online communication
  • Improving online writing style, language, and punctuation
  • Efficient writing habits, constructing sentences and paragraphs
  • Editing e-mail messages

Training Options

Find training that flows with your schedule

We've got your learning needs covered with a variety of options, from virtual classes led by our expert instructors to self-paced courses you can take anytime, or group workshops for your whole team to learn together. It's all about giving you choices that work best for you.

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Dedicated Workshops

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