Foundations of Customer Service

This content is excellent and extremely relevant in today's world especially. I am beyond thankful for the ability to attend this course and take the knowledge gained in just two days into my life moving forward.

The overall training and coaching provided by Watermark was very well done, with excellent training materials and case exercises...We have a high level of confidence in our skills and our process as we move forward with our project.

The facilitator is a true pro. His instruction was phenomenal. He knows the content, uses it in his own life, and is extremely positive and motivating.

Interactivity is great. I actually expected a large class, but having it focused on just my own company made me comfortable to open up and get the most of the interactivity. We had fun, and that helped me learn.

This has been the best course yet! It has helped me with a personal discovery about how I do things and communicate with others, and how I can evolve.

Very good! Didn't use a lot of jargon. Taught in plain English which means the attendees will be able to apply what they learned anywhere. Great exercises and samples. The atmosphere set up from day one encouraged participation and thinking. Bravo!

The instructor was excellent! Knowledgeable, personable, and very enthusiastic with good examples that helped to explain the topic. This was an engaging course and it was helpful in my day-to-day life. Thank you for bringing it to us!

In the past, I have had poor experiences with Virtual Classrooms and I was hesitant to learn this way again. However, this was, without a doubt, the best Facilitated Virtual Classroom I have ever attended.

The course was AWESOME! The instructor worked very hard to engage everyone...it was wildly different than other experiences I've had, in a positive way!

Watermark is fantastic! I've never been disappointed with the class or instructors! Very informative and well worth the time! Can't wait until the next class!!